1. Investigates customer complaints about merchandise, service, billing, or credit rating: Examines records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company personnel, such as billing, credit, sales, service, or shipping, to obtain facts …
1. Coordinates production of printed materials and prepress or printing services with customer’s requirements: Confers with customers throughout production to keep them informed of status of job, to solicit and resolve inquiries and complaints, to obtain approval of materials, such as artwork, color separations, ink samples, and proofs, and to …
1. Supervises and coordinates activities of CUSTOMER SERVICE REPRESENTATIVES engaged in handling service orders and telephone complaints of customers: Monitors service calls to observe employee’s demeanor, technical accuracy, and conformity to company policies. 2. Recommends corrective services to adjust customer complaints. 3. Answers questions about service. 4. Keys information into …
1. Investigates customer complaints concerning gas leakage or low pressure, and abnormal consumption of gas or electricity by gas and electric appliances: Ascertains number and type of appliances used on premises to determine rate of utility consumption. 2. Turns off appliances and observes gas or electric meter to detect power …
1. Performs any combination of following duties to customize vans according to specifications and work orders, using handtools, power tools and welding equipment: Measures interior of van to determine area to be modified. 2. Fabricates and installs walls, cabinets, and supports. 3. Cuts wall and floor sections of vehicle body …
1. Develops designs and makes tailored garments, such as suits, topcoats, overcoats, and other dress clothing, applying principles of garment design, construction, and styling: Confers with customer to determine type of material and garment style desired. 2. Measures customer for size and records measurements for use in preparing patterns and …
1. Fabricates customized skis, using knowledge of materials and techniques of production: Examines designs and confers with engineering personnel to determine production specifications. 2. Computes deviations from standard specifications required to produce customized skis. 3. Collects parts required and fabricates cams and core form needed to make skis, using planing …
1. Keeps stock of new and used athletic supplies, such as balls, gloves, bats, shoes, and uniforms, and issues supplies to players: Keeps record of supplies in stock and supplies issued to players. 2. Informs officials when additional supplies are needed. 3. Inspects supplies in stock to detect those requiring …
1. Fills cushion covers with moss, hair, kapok, down, foam cushions, or spring units, using any of following methods: Stuffs loose fibers, layers of material, or foam cushions into cover with hands. 2. Beats cushions with hands to smooth out lumps. 3. Places layers of cotton wadding or foam cushions …
1. Secures padding over cushion springs, previously tied into metal frames to form furniture cushions: Places padding on springs and frame. 2. Fastens padding in place, using needle and cord. 3. Sews inner covering of cotton material and outer covering over padded frame. 4. Routes padded cushion to other workers …
1. Assembles component parts of adjustable curtain stretchers: Drills holes and slots according to markings on wooden parts. 2. Fits parts together to form frame, bolting slotted parts together to permit size adjustment. 3. Connects frame to prop by inserting removable brace into drilled holes of frame and prop.
1. Assembles curtain rollers for use in window curtains: Slips and attaches coiled spring over shaft. 2. Slides assembly into tube and plugs end with fiber insert. 3. Rivets small lever to ratchet plate to hold wound curtains in place. 4. Drills holes and slots in retaining rods, using drill …
1. Sorts and counts paper money, using automatic currency-counting machine: Examines money to detect and remove counterfeit, mutilated, and worn bills. 2. Requisitions replacements. 3. Sorts bills according to denomination or federal reserve district number, and inserts bills into slot or hopper of machine to be automatically counted. 4. Verifies …
1. Feeds and off bears machines that cure tires, performing any of following duties: Removes foreign matter from molds, using airhose, and sprays molds with dope solution to prevent tire from sticking. 2. Lifts tires from saddle trucks to position them in molds. 3. Pushes switch to inflate air bag …
1. Maintains tire curing presses in working order: Replaces defective bladders and steam hoses. 2. Saws copper or flexible tubing to specified lengths and attaches fittings to make steam hose. 3. Cleans plugged vent holes in molds, using power drill. 4. May perform preventive maintenance, such as oiling and cleaning. …
1. Tends ovens that cure fuels loaded into rocket-motor cases: Observes recording instrument charts and dials of timing devices to verify required temperatures and curing-cycle times. 2. Turns valves to switch from automatic-instrument controls to manual control of steam-supply valves to regulate temperature.
1. Tends moistening drums of curing bins that spread moisture uniformly through cooked grain prior to or after being shaped into breakfast cereal, such as flakes or shredded biscuits: Opens gate in conveyor duct to deflect incoming grain into first bin. 2. Closes gate when bin is full, records time, …
1. Tends electric ovens that cure electronic and aircraft parts, such as printed circuit boards and composite structures and assemblies: Reads work order to determine process specifications for parts to be cured. 2. Loads parts in oven. 3. Pushes button on oven to start curing cycle. 4. Observes control panel …
1. Operates conveyorized curing unit from control panel to process latex mixture into foam rubber sheeting: Starts pump to transfer latex and air into mixing tank to obtain latex of specified density. 2. Weighs sample of latex in measuring cup to determine if density meets specifications. 3. Pumps specified compounds …
1. Drives and operates curbing machine to extrude concrete and asphalt curbing on parking lots: Reads specifications to determine location, width of base, and shape of curbing to be installed. 2. Lays string between reference points and sprays paint along string to form curb-machine guide marks. 3. Brushes cement and …
1. Gives curb service to customers: Receives and delivers articles to customers remaining in cars outside store or plant. 2. Writes tickets to identify and to indicate work to be done. 3. Receives amount due for servicing articles. 4. Opens doors for customers entering or leaving store. 5. May perform …
1. Directs and coordinates activities of workers engaged in operating exhibiting institution, such as museum, botanical garden, arboretum, art gallery, herbarium, or zoo: Directs activities concerned with instructional, acquisition, exhibitory, safekeeping, research, and public service objectives of institution. 2. Assists in formulating and interpreting administrative policies of institution. 3. Formulates …
1. Tends speed lathe to perform cutting-off operation on aluminum cups to be used as component parts of projectile and bomb fuses: Inserts blank cup into revolving spring collet in headstock of machine, using jig. 2. Removes jig, causing collet to secure cup. 3. Depresses pedal to bring cutting tool …
1. Controls equipment to produce cuprous chloride, used as catalytic agent in chemical processes: Weighs or measures specified amounts of cuprous powder and other ingredients, and dumps materials into tank. 2. Starts tank agitator and moves controls to heat and agitate ingredients to effect prescribed reaction, and to transfer product …
1. Tends tanks, absorption tower, and related equipment that produces cuprous chloride for use as process catalyst, as directed by CUPROUS-CHLORIDE OPERATOR: Turns valves to transfer materials through auxiliary units, such as coolers, condensers, and absorbers, and to storage tanks. 2. Assists CUPROUS-CHLORIDE OPERATOR in charging reaction tank with powdered …
