Customer-Complaint Clerk Job Description
Work information, duties, and responsibilities of a customer-complaint clerk are the following:
1. Investigates customer complaints about merchandise, service, billing, or credit rating: Examines records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company personnel, such as billing, credit, sales, service, or shipping, to obtain facts regarding customer complaint. 2. Examines pertinent information to determine accuracy of customer complaint and to determine responsibility for errors. 3. Notifies customer and designated personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit of customer’s account, or adjustment of customer’s bill. 4. May recommend to management improvements in product, packaging, shipping methods, service, or billing methods and procedures to prevent future complaints of similar nature. 5. May examine merchandise to determine accuracy of complaint. 6. May follow up on recommended adjustments to ensure customer satisfaction. 7. May key information into computer to obtain computerized records. 8. May trace missing merchandise and be designated Tracer Clerk. 9. May investigate overdue and damaged shipments or shortages in shipments for common carrier and be designated Over-Short-And-Damage Clerk. 10. May be designated according to type of complaint adjusted as Bill Adjuster; Merchandise-Adjustment Clerk; Service Investigator.
Customer-Complaint Clerk Job Salary in Dubai, UAE
The salary for a customer-complaint clerk in Dubai, UAE, may vary depending on the work location and the hiring company. Some employers or companies pay a good salary, while others prefer to offer you a market-standard salary for this job. We suggest not to focus much on the salary but to pay attention to the career growth, working environment, benefits, and cost of living while applying for a job.
Suggestion When Applying For This Job
To better qualify for the job of customer-complaint clerk, it is good that you have at least 1-2 years of minimum experience related to this job before you apply. Also, you must be knowledgeable about the job and ensure that you meet the necessary qualifications needed by the company. If you have those requirements, you can apply online with confidence and submit your CV.
Where To Apply For Customer-Complaint Clerk Job in Dubai, UAE
If you're interested in working as a customer-complaint clerk, then we suggest that you look for and apply for this kind of job online. The link below will take you to our partner's job posting for customer-complaint clerk.