1. Supervises and coordinates activities of CUSTOMER SERVICE REPRESENTATIVES engaged in handling service orders and telephone complaints of customers: Monitors service calls to observe employee’s demeanor, technical accuracy, and conformity to company policies. 2. Recommends corrective services to adjust customer complaints. 3. Answers questions about service. 4. Keys information into …
1. Investigates customer complaints concerning gas leakage or low pressure, and abnormal consumption of gas or electricity by gas and electric appliances: Ascertains number and type of appliances used on premises to determine rate of utility consumption. 2. Turns off appliances and observes gas or electric meter to detect power …
1. Conducts classroom and on-the-job training for CUSTOMER-SERVICE REPRESENTATIVES: Instructs employees on company policies, systems, and routines for handling customer service requests, following prescribed training program. 2. Explains service forms and company procedures, using training aids, such as tape recorder, motion picture films, and slides. 3. Listens to or takes …
1. Sells construction machinery, such as truck cranes, bulldozers, graders, concrete mixers, and trenchers: Recommends specific standard or modified machine best suited for customer’s use. 2. Performs other duties as described under SALES REPRESENTATIVE Master Title. 3. May test-operate machinery at customer work site. 4. May sell machine maintenance and …
1. Supervises and coordinates activities of workers engaged in servicing and promoting shipper accounts for parcel-delivery firm: Reviews records indicating shipper parcel volume, claims for damaged and lost parcels, and deficiencies in parcel preparation for pickup and delivery. 2. Discusses service to shippers with assigned representatives to develop plans of …
1. Discontinues or connects service to consumer’s establishment, following written or oral instructions: Locates curb cock at customer’s establishment and turns valve to shut off or to permit flow of gas or water, using handtools. 2. Records meter readings.
1. Sells maintenance service and engineering improvements for elevators, escalators, and dumbwaiters, applying knowledge of mechanical engineering: Compiles list of prospective customers and schedules contacts according to sales potential and geographical location. 2. Explains type of service available and quotes cost of servicing equipment, explains tasks performed to achieve maximum …
1. Calls on prospective customers to sell and estimate cost of furniture repair and upholstery service, utilizing knowledge of upholstery and repair procedures and material and labor costs: Examines worn or damaged furniture to determine extent of repairs required. 2. Estimates amount of material required based on style and dimensions …
1. Sells water softener tanks and service contracts to home owners, laundries, apartment houses, and motel owners: Calls on prospective customers from list furnished by company, or develops own sales leads by door-to-door canvassing. 2. Tests water at location for hardness, acidity, and iron and sulfur content, using water analysis …
1. Contacts prospective customers to sell chemicals that treat water in boilers, cooling towers, and air wash systems: Schedules appointment to explain products and services available, inspects customer water system equipment, and prepares service estimates. 2. Obtains sample of water to be analyzed, and ships sample to home office for …
1. Sells weather forecasting services to business establishments: Calls on or writes to establishments, such as construction contractors and airlines, explains services, and quotes prices to gain new customers or renew current accounts. 2. Writes customer orders and maintains order files. 3. May write advertising and sales promotion aids.
1. Sells telephone services to business accounts: Contacts and visits commercial customers to review telephone service. 2. Analyzes communication needs of business establishments, using knowledge of type of business, available telephone equipment, and traffic studies. 3. Recommends services, such as additional telephone instruments and lines, switchboard systems, dial- and key-telephone …
1. Contacts homeowners, apartment managers, and other prospects to sell cable television service: Compiles list of prospective customers from lists of homes that do not have cable television and lists of residential addresses with names of owners and occupants. 2. Travels throughout assigned territory to call on prospective customers in …
1. Sells burglar, fire, and medical emergency alarm systems and security monitoring services to individuals and businesses: Contacts prospective customers to explain security monitoring services and to demonstrate alarm systems. 2. Examines customer’s home or business and analyzes customer’s requirements to recommend security system to meet customer’s needs. 3. Explains …
1. Solicits prospective and existing commercial and residential clients to promote increased or economical use of public utilities, such as gas, electric power, telephone, and telegraph service: Inspects installations in existing establishments or reviews plans for new construction to determine potential need or necessity for extension of utility service. 2. …
1. Contacts prospective customers to sell radio and television time or captioning services for broadcasting station, network, or cable television franchise: Calls on prospects and presents outlines of various programs or commercial announcements. 2. Discusses current popularity of various types of programs, such as news, drama, and variety. 3. Drives …
1. Sells and rents oil field supplies, machinery, equipment, and oil well services, such as directional drilling, electrical well logging, well fishing, perforating, and temperature and pressure surveying, performing duties as described under SALES REPRESENTATIVE Master Title: May interpret graphs and survey data for customer. 2. May be designated according …
1. Sells motor vehicles, such as automobiles, motorcycles, tractors, and trucks, and parts and supplies, such as batteries, tires, motors, chassis parts, tools, equipment, and lubricants, to dealers and service stations: Confers with dealer and reviews sales records to determine number of vehicles to order. 2. Advises customer in methods …
1. Sells weed-eradication service to firms desiring right-of-way maintenance, performing duties as described under SALES REPRESENTATIVE Master Title. 2. Confers with prospective customer to determine amount of ground surface to be treated, unusual vegetation problems, terrain, and other factors influencing price of service. 3. Consults with technical staff, when needed, …
1. Contacts representatives of government, business, associations, and social groups to solicit business for hotel, motel, or resort: Reviews information on sales meetings, conventions, training classes, overnight travel, and other functions held by organization members to select prospective customers for hotel services. 2. Calls on prospects to solicit business, analyzes …
1. Sells financial services to customers of financial institution: Develops prospects from current commercial customers, referral leads, and other sources. 2. Contacts prospective customers to present information on available services, such as deposit accounts, lines-of-credit, sales or inventory financing, cash management, or investment services. 3. Determines customers’ financial services needs …
1. Sells passenger and freight elevators, escalators, and dumbwaiters to building owners and contractors: Contacts property owners and agents of prospective customers to obtain blueprints of proposed new construction and submits to engineering department for bid. 2. Confers with owners of existing structures to determine type of installation required. 3. …
1. Sells electroplating services to manufacturers of formed metal and plastic products: Visits industrial establishments that manufacture formed metal and plastic products, such as metal automotive parts and plastic radio and television control panels. 2. Evaluates structural characteristics and properties of products and determines specifications of finishing process, such as …
1. Sells medical and dental equipment and supplies, except drugs and medicines, to doctors, dentists, hospitals, medical schools, and retail establishments: Studies data describing new products to develop sales approach. 2. Compiles data on equipment and supplies preferred by customers. 3. Advises customers of equipment for given need based on …
1. Contacts prospective customers to sell service of producing motion pictures or recordings designed to inform specific audiences about goods, services, or procedures, performing duties as described under SALES REPRESENTATIVE Master Title: Records customer’s instructions and plans preliminary programs commensurate with customer’s objectives and budget limitations. 2. Obtains information necessary …